Battery storage systems suit different needs, so it’s important to do your research and seek advice on what’s best for you. A comprehensive list of frequently asked questions and answers can be found on the About the Scheme page.

Accessibility

If you don’t always have access to the internet or a computer, you can call the Home Battery Scheme enquiries line on 8463 3555 for more information. A staff member will be able to assist you find a qualified System Provider and obtain a quote over the phone.

If you have already obtained a quote from a qualified System Provider and wish to review your Quote Record and begin the subsidy application process offline, you can call RateSetter on 1300 396 078.

Deaf, hearing or speech impaired assistance

Please contact the National Relay Service on 133 677 or www.relayservice.gov.au

Energy efficiency at home

The Energy Advisory Service provides free, independent information on a range of energy topics, including:

  • help saving energy at home
  • understanding your energy bills and meters
  • how to calculate appliance running costs

For more information, visit: www.sa.gov.au

Help paying your energy bills

If you are having trouble managing the cost of your energy bills, there are a number of ways you can get help. You may also be able to access either temporary or ongoing financial help. For more information, visit: www.sa.gov.au

Energy bill concessions

Eligible South Australians on low or fixed incomes can apply for help with the cost of energy bills. The concession amount is indexed each financial year. For 2018–19, you may be eligible to receive up to $223.01 to cover both electricity and gas payments (including LPG bottled gas). For more information, visit: www.sa.gov.au

Alternatively, call the Concessions SA hotline on 1800 307 758.

Useful resources and information

There are a range of resources available to help consumers find information on installing solar and battery storage systems.

Clean Energy Council - Consumer enquires

Solar Choice - Solar and Battery Size and Payback Calculator

Australian Government’s Energy Made Easy – energy retail offers comparison website.